🔒 Privacy Policy

MineTopia Privacy & Data Protection

Last Updated: 16 August 2026

MineTopia ("MineTopia", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our players, website visitors, customers, and community members.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, how we protect it, and the circumstances in which it may be disclosed.

🎮 1. Information We Collect

Depending on how you interact with MineTopia, we may collect and process different types of information.

🎮 Minecraft Server Information

• Minecraft username
• Minecraft UUID
• IP address
• Connection and login times
• Server activity
• Gameplay and player statistics
• Commands executed on the server
• Chat and communication records where applicable
• Warnings, punishments, bans and other moderation records
• Information relating to reports or investigations

🌐 Website Information

When you visit or use the MineTopia website, we may automatically receive certain technical information, which may include:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website or page
• Cookies and similar technologies

🛒 Purchases and Store Information

Purchases made through the MineTopia store are processed using third-party payment and store services, including Tebex where applicable.

MineTopia may receive information relating to purchases, such as:

• Minecraft username or UUID
• Order or transaction ID
• Purchased products
• Purchase amount
• Currency
• Payment status
• Email address or other contact information provided during the purchase

📋 2. Minecraft Server Logs

When you connect to a MineTopia Minecraft server, information relating to your connection and activity may be automatically recorded.

These records may include your Minecraft username, UUID, IP address, connection times, server activity and other technical information.

MineTopia may also maintain records of commands executed by players and staff members.

Access to server logs may be restricted to authorized MineTopia administrators and staff members who require access for legitimate administrative or security purposes.

🧩 3. How We Use Information

MineTopia may use collected information for legitimate purposes, including:

• Operating and maintaining our Minecraft servers and website.
• Providing server and community services.
• Processing purchases and delivering purchased products.
• Providing customer and technical support.
• Maintaining server security.
• Detecting and preventing cheating, fraud and abuse.
• Investigating reports and rule violations.
• Enforcing our server rules and terms.
• Investigating suspicious or unauthorized activity.
• Maintaining server logs and administrative records.
• Improving our services and website.
• Communicating important information to users.
• Protecting MineTopia, its users and third parties.
• Complying with applicable legal obligations.

⌨️ 4. Command and Activity Logging

MineTopia may record commands executed by players and staff members on our Minecraft servers.

Command and activity logs may be reviewed by authorized MineTopia personnel for purposes including moderation, investigating abuse, investigating security incidents, resolving disputes, auditing staff activity, detecting unauthorized activity and protecting the server.

🍪 5. Cookies

Our website may use cookies and similar technologies to provide functionality, maintain sessions, remember preferences, improve performance and understand how visitors use the website.

Third-party services integrated into our website may also use cookies or similar technologies.

You may disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

🔗 6. Third-Party Services

MineTopia may use third-party services to provide and operate parts of our website, Minecraft network, store and community.

• Tebex and payment-related services
• Website and server hosting providers
• Security and anti-abuse services
• Discord and other communication platforms
• Analytics and website services
• Email and customer-support services

These third parties may process information necessary to provide their respective services. Their processing of information may also be subject to their own privacy policies and terms.

💳 7. Payment Information

Payments made through the MineTopia store may be processed by third-party payment providers, including Tebex.

MineTopia may receive information necessary to identify and fulfil purchases, such as transaction information, purchase details, payment status and the Minecraft account associated with the purchase.

📤 8. Sharing of Information

MineTopia does not sell personal information.

We may disclose information where reasonably necessary to:

• Provide our services through trusted service providers.
• Process and verify purchases.
• Maintain website and server infrastructure.
• Protect our servers and users from abuse or security threats.
• Investigate suspected fraud or unlawful activity.
• Comply with legal obligations or lawful requests.
• Protect MineTopia's legal rights and interests.

We aim to limit disclosure of personal information to what is reasonably necessary for the relevant purpose.

🗄️ 9. Data Retention

MineTopia may retain information for as long as reasonably necessary for the purposes for which it was collected, including security, moderation, fraud prevention, dispute resolution, server administration and legal or regulatory obligations.

Different types of information may be retained for different periods. Information may be deleted or anonymized when it is no longer reasonably required, subject to applicable legal or operational requirements.

🛡️ 10. Data Security

MineTopia takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

👤 11. Your Privacy Rights

Subject to applicable law, you may have rights relating to personal information held by MineTopia, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to certain forms of processing where permitted by law.
• Ask questions about how your information is being processed.
• Withdraw consent where processing is based on consent.

Requests concerning personal information can be submitted using the contact information provided below.

👨‍👩‍👧 12. Children and Minors

MineTopia is a gaming community and may be accessed by individuals under the age of 18.

We do not intentionally request unnecessary personal information from children.

Where applicable law requires parental or guardian consent for the collection or processing of a child's personal information, MineTopia will take appropriate steps to comply with those requirements.

Parents or legal guardians who believe that a child has provided personal information to MineTopia may contact us using the contact details below.

🌐 13. Third-Party Websites

Our website may contain links to third-party websites and services. MineTopia is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

🔄 14. Changes to This Privacy Policy

MineTopia may update this Privacy Policy from time to time. When changes are made, the updated version will be published on this page and the "Last Updated" date will be changed accordingly.

📧 15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact MineTopia:

⚖️ 16. Applicable Law

This Privacy Policy is governed by the laws of the Republic of South Africa, including applicable provisions of the Protection of Personal Information Act 4 of 2013 (POPIA).

MineTopia — Your privacy matters. 🔒

We aim to protect your information while providing a safe and enjoyable Minecraft community.